test

We gebruiken cookies om content en advertenties te personaliseren en om ons websiteverkeer te analyseren. Ook delen we informatie over het gebruik van onze site met onze partners voor advertenties en analyses. Deze partners kunnen deze gegevens combineren met andere informatie die je aan ze hebt verstrekt of die ze hebben verzameld op basis van je gebruik van hun services.

Personal communication, automatically at the right time

Automate guest communication for your accommodation

Good communication with your guests starts with the first contact and doesn't stop at check-out. With MyTourist, you automate your guest communication from one central location. Use handy email templates to personalize messages for guests and automatically send them at the right time.

Start free

Personalize messages to your guests

Automated emails don't have to be impersonal at all. With your own email templates, you can easily add variables such as your guest's name, the accommodation, booking details, and more. This way, every guest automatically receives a personalized message tailored to their stay. You save time because you don't have to write every email manually and at the same time ensure a personal and welcoming communication.

Personalize your messages with your own texts and the use of variables
Available in as many as fifteen languages

Increase your revenue with smart guest communication

Use the moments you communicate with your guests to create an enhanced guest experience and increase the chance of additional revenue. Offer relevant extras or upgrades at the right time, such as a breakfast service, an upgrade to a different room, or booking a tour.

Apply upselling
Discounts for returning visitors
Bookable add-ons / attractions

Automated email for accommodations

Set up all emails for your accommodation at once and let MyTourist do the work. You decide which messages are sent automatically and when, so your guest receives the right information at the right time. Think of the following messages:

Manual notifications

Not all emails and messages to guests can be automated. Sometimes you want to inform a guest personally or respond quickly to a specific situation. With MyTourist, you can easily send a personal email manually in such cases.

Select an email template and adjust it manually for sending
Or send a completely new and blank message
Outgoing emails are logged for an overview of the emails to your guests

GuestID: the smart guest environment for your accommodation

With MyTourist's GuestID, guests can view important information about their stay through their personal portal, pre-fill check-in details, and easily book extras. This makes your guest communication even more efficient and saves you time on repetitive questions and administrative tasks. No more loose forms, endless emails, or the same questions over and over: with GuestID, you provide your guests with one central platform for their entire stay.

Discover GuestID

Frequently asked questions

  • By default, MyTourist comes with various basic email templates. Easily decide which templates you enable for automatic sending:

    • Booking confirmation
    • X days before arrival
    • X days after departure
    • Day of arrival
    • Booking canceled
    • Booking changed
    • Proforma invoice
    • Final invoice

  • Each template uses various variables that you can include in the message. Set a template once, and the variables will be converted to the details of your guests and/or the relevant booking upon sending.

  • From a booking, you can easily send an outgoing manual email. Choose a template and customize it, or open a blank email message. The outgoing email is stored and logged with the booking.

  • Email templates are standardly available in multiple languages. You choose one or more languages for your own input. The remaining languages will be automatically translated.

  • Indeed, there are two standard email templates ready for you to send an email a specified number of days before arrival and/or a specified number of days after departure.

  • Managing your house style (color, font, logo, etc.) is possible from the MyTourist house style settings. Adjust your appearance and the system will apply this across all communications. Think of invoice templates, email templates, and your website and/or booking engine.

  • For each guest/booking, you have the option to disable the automatic email messages if desired.

  • That is possible through Marketing Automation integrations, such as Mailchimp. Inquire about integrations we can set up for you to send emails to all contacts in your MyTourist account using external mailing software.

  • Conditions, a brochure or information booklet, menu, it is indeed possible to add an attachment. You can add links in your email templates that refer to public sources. Also useful for referring to a web page, a video, or another online resource.

  • Guest communication is about automatically and personally informing your guests through messages. GuestID is an online guest environment where guests can view information about their stay and enter data themselves. The two complement each other: automatic communication directs your guest to the right information, while GuestID provides one central digital environment for the stay.

  • Automated guest communication saves time and prevents you from forgetting important messages. You set up messages once and let them send automatically at the right time.

  • Use contact moments to offer relevant extras, upgrades, activities, or services. This way, you get more out of each booking and provide guests with a more complete experience.

Other functions within MyTourist

MyTourist is a complete PMS & Channel manager. Our software has the following functions:

Accommodation management
Simple grip and control Booking calendar
Monthly Overview Bookings
Act swiftly Guest management
Central CRM overview Arrangements
Your own rules and prices
Billing and administration
Automatic and full control Online payments
Receive (down) payments quickly Reports
Direct insight into your KPIs Channel Manager
100+ OTA connections Integrations
Connections with third parties
Guest portal
Central platform for your guests Webbuilder
Focused on conversion Booking Engine
Commission-free bookings Discount codes
Simply a promo code or voucher Sightseeing
Central attractions
Property management system (PMS)
Connectivity Marketing
Hotels Vacation rentals Bed and breakfast Apartments Camping Camperverhuur



Myrthe van MyTourist